Privacy Policy
Goats Flooring
1/9 Smith St, Emu Plains NSW 2750
Phone: 1300 811 042
Email: admin@goats1.com
Last updated: 2 September 2026
Goats Flooring respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote or otherwise interact with our business.
This Privacy Policy is intended to apply to the Goats Flooring website and our related business activities in Australia.
1. Personal Information We Collect
Depending on how you interact with us, we may collect personal information including:
• Your name
• Business or company name, where applicable
• Email address
• Phone number
• Residential or project address
• Information about your flooring requirements
• Details provided when requesting a quote or enquiry
• Information you provide when communicating with us
• Any other information you voluntarily provide to us
We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.
2. How We Collect Personal Information
We may collect personal information when you:
• Contact us by phone, email or through our website
• Submit an enquiry or quote request
• Request information about our products or services
• Engage us to provide flooring products or services
• Communicate with us regarding an existing or potential project
• Interact with our website or online content
Where reasonable and practicable, we will collect personal information directly from you.
3. How We Use Your Information
We may use the personal information we collect to:
• Respond to enquiries and requests
• Prepare and provide quotes
• Provide flooring products and services
• Communicate with you about your project
• Arrange appointments, deliveries or installations
• Manage our business relationship with you
• Process payments where applicable
• Improve our website, products and services
• Send marketing communications where you have provided consent or where otherwise permitted by law
• Meet our legal and regulatory obligations
We will only use your personal information for purposes that are reasonably necessary for our business activities or purposes that you have otherwise agreed to.
4. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to provide our products and services or operate our business.
This may include disclosure to:
• Contractors, installers or tradespeople involved in your project
• Suppliers and manufacturers
• Delivery and logistics providers
• Technology and website service providers
• Professional advisers such as accountants, lawyers or consultants
• Payment service providers, where applicable
• Government agencies or regulatory authorities where required by law
We do not sell your personal information to third parties.
5. Website and Cookies
Our website may use cookies and similar technologies to help improve functionality, understand how visitors use our website and provide a better online experience.
Cookies may collect information such as pages visited, general location information, browser type and device information.
You can generally adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality of some parts of our website.
Where third party analytics, advertising or social media technologies are used on our website, those providers may collect information in accordance with their own privacy policies.
6. Marketing Communications
From time to time, Goats Flooring may contact you with information about our products, services, promotions or other business updates where permitted by law.
You can request to stop receiving marketing communications from us at any time by contacting us using the details below or by using the unsubscribe option included in an electronic marketing message.
7. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You provide information to us at your own risk.
Where we no longer require personal information, we will take reasonable steps to securely destroy or de identify it, unless we are required to retain it by law.
8. Accessing and Correcting Your Information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details provided below.
We may need to verify your identity before providing access to or making changes to personal information.
9. Privacy Enquiries and Complaints
If you have a question, concern or complaint about how we handle your personal information, please contact Goats Flooring.
Goats Flooring
1/9 Smith St
Emu Plains NSW 2750
Phone: 1300 811 042
Email: admin@goats1.com
We will review and respond to privacy enquiries and complaints within a reasonable timeframe.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
10. Third Party Websites
Our website may contain links to third party websites, including social media platforms or other websites operated by businesses or organisations outside Goats Flooring.
We are not responsible for the privacy practices, content or security of third party websites. We recommend reviewing the privacy policy of any third party website before providing personal information.
11. Overseas Disclosure
Some of the service providers we use to operate our website, communicate with customers or manage business information may be located outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy obligations.
12. Changes to This Privacy Policy
Goats Flooring may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The updated Privacy Policy will be published on this website with the revised date shown at the top of the policy.
13. Contact Us
If you have any questions about this Privacy Policy or how Goats Flooring handles personal information, please contact us:
Goats Flooring
1/9 Smith St, Emu Plains NSW 2750
Phone: 1300 811 042
Email: admin@goats1.com